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Ordering and Shipping Information
Returns
In all the years I have been doing leatherwork and selling it to others, I have never had what happened today happen. I person returned a product and asked for a refund and a refund for his shipping charges as well. I never really even thought much about it before, but it kinda pissed me off a bit. I am more than happy to refund the price of my product for, really any reason. Wrong size, color, not what you expected, you just don't like what you bought, etc. But to want shipping refunded just doesn't seem right.
Here's my logic and opinion. As you can read below, I make my profit on the material, time and talent I sell, not on the backs of the UPS driver or postal worker. That's why I don't charge "handling fees" and other B.S. I only charge what it costs to get the product to your doorstep safely. Shipping charges are just a fact of ordering something by mail-order. If the package arrived at your doorstep in good condition and in a timely manner, the shipper has fulfilled their part of the bargain. They charged you to deliver a box, letter, crate, automobile, etc and were paid for their service accordingly.
If I were making a profit on shipping, or was a huge store sending hundreds of packages a day, therefore a shipping discount per package, I guess my thought process towards it might be different. But I'm not making profit on shipping, and I'm certainly not a huge operation. So......
I will NOT refund shipping charges. I'll refund, credit, repair, or replace the product. But I wont refund your shipping. Sorry if you don't agree.
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Utah residents need to add 6.25% for sales tax.
Please, Please, Please, put your telephone number somewhere on your order. I almost always need information about your order. If I can't reach you, it takes so much more time. Just put it on the paypal page or if you want, send a separate e mail.
Shipping Information
Our preferred method of shipping is USPS Priority Mail. Our shipping rates are based on this method. We will ship however you want but rates may be different.
Shipping costs continue to rise along with fuel prices. Please know that we DO NOT charge you "handling" fees. We charge ONLY ACTUAL SHIPPING FEE (rounded up to the nearest dollar). We will refund any extra shipping fees by placing extra in your package when shipped to you. I make my profits on the material, time and talent I sell, not on the backs of the postal worker or UPS driver. We recycle boxes and packing material (don't worry, your package is packed safe and sound.) We live near the post office and go there almost every day.
International shipping rates are obviously higher. If you are ordering from out of the United States, you need to contact us BEFORE you order to get a shipping rate quote. If you don't do this and you don't include enough postage, I will request you send the balance BEFORE I ship your order. No, I wont make an exception!
HEAVY THINGS LIKE GALLONS OF OBENAUFS OIL OR LP REQUIRE EXTRA SHIPPING. THEREFORE A MINIMUM OF $15.00 FOR THE WEST, $20.00 FOR MIDWEST, AND $25.00 FOR EASTERN STATES MUST BE ADDED.
I HAVE BEEN GETTING KILLED ON SHIPPING LATELY. PLEASE HELP ME BY ADDING ENOUGH TO COVER SHIPPING COST. ANY EXTRA WILL BE PUT IN YOUR PACKAGE WHEN SENT TO YOU.
We're just doin' our best to save you money!
The best way to contact us is by phone or e-mail, in that order.
Snow Canyon Outfitters
435-673-2499
(If we don't answer, PLEASE leave a message.)
